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Frequently Asked Questions
General
 
How do I set it all up?
If you already have a broadband modem and are comfortable setting the system up yourself then we will simply provide you with the necessary connection information. Alternatively for £25 we will provide you with a broadband modem and one of our engineers will arrange a suitable time to visit you. He/she will setup your PC (or apple mac) and make sure your email and browser are all configured correctly before they leave.
 
Can I use the telephone while I am on the Internet?
Yes, although broadband uses your telephone line you can still make and receive calls whilst you are using the Internet.
 
Are there any limits to how much I can use the Internet?
No, unlike many other service providers we do not limit use for home users or small businesses. The only exception would be where the service was being abused by an extremely high volume user over regular and extended periods, for example regularly copying movies from the Internet, in this case we would provide a more suitable service.
 
Can I make telephone calls over the Internet?
Yes, you can PC Telephones and Webcams are ideal to keep in touch with relatives around the world at no additional cost. If you require any further information on how to set this up please give us a call.
 
Does my PC need to be near a Telephone Point?
Yes, the telephone point (or an extension cable) has to be within a couple of metres of the PC. Don’t worry if the telephone point is further away as we can always provide an extension cable to do the job. Alternatively you can buy an extension cable from any major electrical or DIY store.
 
What is a microfilter and do I need one?
A microfilter separates the voice from the data on your telephone line. You will need one for each telephone point in the house. We provide 2 microfilters free of charge, additional filters can be provided for £5.50 each.
 
Email
 
Am I limited to just 5 email addresses?
No, we believe that 5 email addresses will cover most families but as long as the number of addresses is not excessive then there will be no additional charge.
 
Can I monitor my children’s email?
Yes, for those parents who ask for a copy of their kids (under 16) email we will be happy to oblige.
 
Can I use my own email program?
Yes, unlike many other providers who see this as a premium service we are happy to let you use your preferred email package.
 
Can I use Webmail?
Yes, Webmail is setup for you by default and protected by your personal account id and password. This will let you check your email from anywhere you can access the Internet.
 
I don’t have a PC but would like an email address, can I do this?
Yes, There is no charge for residents of Uplawmoor who would like an address at Uplawmoor.Net. You could access the your email from any Internet access point, such as the Mure hall, Library or any Internet café.
 
Support
 
What if something stops working?
Our support line will be happy to help. There are no annoying options to choose from, and you will not be kept waiting for 20 minutes at a time. You only pay the local call rate and there are no hidden charges.
 
Can I speak to someone face to face?
If we get more than 50 households using Uplawmoor.net we will arrange a free weekly clinic to address any issues from individual users or groups.
 
Advanced
 
Can I have my own domain name?
Yes, we will be happy to map your own domain name to your account at no charge. Alternatively we can register and/or host your domain name, please call us if you require any more information on this subject.
 
I have a small network, can all the PCs have access?
Yes, we would recommend you use a router rather than the basic modem for this scenario. The router allows you to connect all your PCs simultaneously. Please call us if you require more information on how to do this, alternatively one of our engineers will be happy to do this for you but there will be a charge based on the amount of time it takes.
 
Can I setup a wireless network in my house?
Yes, if you have an existing wireless network please give us a call and we will tell you how to get it connected. If, on the other hand, you are thinking about setting up a wireless network please give us a call and we will advise you on the best method for your circumstances.